Privacy Policy

1. What this privacy policy covers

This Privacy Policy outlines how and when we collect, use, and share information when you attend an appointment at Smui Thai Massage, purchase a product from us, contact us, or otherwise use our services. This is to comply with the General Data Protection Regulations (GDPR) 2018. We suggest that you review this Privacy Policy periodically as we may update it from time to time. This policy was last revised on 18th February 2019. By visiting this website or otherwise interacting with Smui Thai Massage, you are accepting the practices described in this Privacy Policy.

2. What information we collect

Each time you visit Smui Thai Massage website and interact with us, we may collect personally identifiable information (such as first and last names, home address, email addresses and telephone numbers) that you provide when you contact us by email, phone or in person. To aid treatment or as part of purchasing something from our business you will normally provide us with certain information such as medical information and payment information.

3. How we use and share your personal information

Your personal information is used by Smui Thai Massage to enhance your relationship with us, respond to your requests, tailor offerings to you, communicate with you about products, services, special offerings, and events or programmes offered by Smui Thai Massage that may be of interest to you.

From time to time you may receive periodic mailings, or emails from Smui Thai Massage with information on special promotions or other offers from us. You may opt out of receiving such communications by contacting us by email to info@smuithaimassage.co.uk. In the event that Smui Thai Massage or its assets is bought or sold, customer information will likely be included among the transferred business assets.

Smui Thai Massage rely on a number of legal bases to collect, use, and share your information, including:

• Where it is necessary for the purposes of the provision of health care as needed to provide our services, such as when we use your information to fulfil your assessment and treatment, or to provide customer support.
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list.
• If necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law. We may also disclose specific information when it determines that such disclosure is necessary to comply with the law. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

4. Information Sharing and Disclosure

Information about our patients/customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.
• Compliance with laws. We may collect, use, retain, and share your information if we are legally required to.

5. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention of records is normally a minimum of eight years, after the last appointment. For customers who are not patients but may have bought products from our business we will keep any data you may have provided for a minimum of six years, in line with tax legislation.

6. Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner via www.ico.org.uk

7. How your personal information is protected

Smui Thai Massage uses industry standard security techniques on this website to help protect against the loss, misuse or alteration of information collected from you via this website. This includes SSL encryption. When you transmit personally identifiable data to us, that information is stored on servers that Smui Thai Massage has attempted to secure from unauthorised access or intrusion. Of course, Smui Thai Massage cannot be and are not responsible for unauthorised access to information by hackers or others who have obtained such access through illegal measures.

8. How to Contact us

For purposes of the GDPR, the business owner of Smui Thai Massage (Ms May Jones) is the data controller of your personal information. If you have any questions or concerns, you may contact May via info@smuithaimassage.co.uk or via our postal address: May Jones, Smui Thai Massage, 16 Newlands, Daventry, NN11 4DU.